What this part tests
- 8 questions, about 30 seconds per question.
- A conversation between two people about a specific problem. One person describes issues, and together they discuss possible solutions. You must identify the problem, the solutions considered, and the final decision.
- Audio plays in 3 segments. After each segment, you listen to and answer multiple-choice questions. The questions are also audio-only and not displayed on screen.
- Example scenarios: returning a defective laptop, resolving a hotel booking issue, handling a car rental problem, dealing with a furniture delivery mix-up.
Key strategies
01
Identify the problem in the first exchange
The problem is almost always introduced in the first 20-30 seconds. Listen for phrases like "The thing is…", "I'm having trouble with…", or "I need help with…"
02
Track all solutions mentioned, then pick the final one
Multiple solutions are typically discussed. Earlier suggestions are often dismissed ("That won't work because…"). The correct answer usually relates to the last agreed-upon solution.
03
Pay attention to agreement cues
Listen for "That's a great idea," "Let's do that," "I think that would work." These phrases signal the final decision.
04
Note conditions and qualifications
Sometimes the final solution comes with conditions ("We can do X, but only if Y"). Questions often test whether you caught these nuances.
Common mistakes
- Choosing a solution that was mentioned but rejected
- Confusing the initial suggestion with the final decision
- Missing conditional language that changes the meaning